Terms and Conditions
TERMS AND CONDITIONS FOR ONLINE SALE OF PRODUCTS
These are the terms and conditions on which we supply our physical goods (“Products”) to you through our website, software and applications provided by us (collectively, our “Platform”).
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
By using our Platform, you agree to these terms. If you are using our Platform as a representative of an entity, you are agreeing to these terms on behalf of that entity.
Information about us and how to contact us
We are Luke Smith t/a Bedmal, a company registered in England and Wales, trading as Bedmal. Our office is at 3a Woodberry Avenue, London, N21 3LE. Our registered VAT number is 916 1127 50.
For any questions or problems relating to our Platform, our Products or these terms, you can contact us by email us at email@example.com or write to us at 3a Woodberry Avenue, London, N21 3LE.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
You may place orders with us as instructed on our Platform. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will let you know in writing and will not charge you for the Product ordered. This might be because:
the Product ordered is out of stock (even where online stock states otherwise);
there are unexpected limits on our resources which we could not reasonably plan for;
we have identified an error in the price or description of the Product; or
we are unable to meet a delivery deadline you have specified.
Where you've opted to include an installation service and we deem the installation non-standard and you do not wish to go ahead.
We will assign an order number to each order. Please tell us the order number whenever you contact us about your order.
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Products that you purchase may vary slightly from those images. Some photos may depict models in the same range but with differing specifications-these are intended to be only non-material differences, such as but not limited to livery.
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a twenty-five per cent (25%) tolerance.
The packaging of the Products may vary from that shown in images on our website.
If we are making the Products to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our Platform or by contacting us.
Stock in not always updated in real-time, as such, on rare occassions we will offer alternatives, provided lead-times or issue a full refund.
Preorders - delivery estimates are guides only. As soon as stock is received, it will be shipped in a timely manner.
Your rights to make changes
If you wish to make a change to the Product you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - Your rights to end the contract).
Changes to our product or these terms
We may make minor changes to the Product from time to time in order to:
reflect changes in relevant laws and regulatory requirements; and
implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
If we make significant changes to these terms or the Product, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
Providing the products
We will deliver the Products to the address as specified in your order as soon as reasonably possible on or about the estimated delivery dates as set out in our confirmation email. The costs of delivery will be as displayed to you on our Platform.
If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at the address as specified in your order to take delivery, we will let you know how to rearrange delivery or collect the products from a local depot. This may incur reasonable and chargable costs.
If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.
If we miss the delivery deadline for any Products, then you may treat the contract as at an end straight away if any of the following apply:
we have refused to deliver the Products;
delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 7.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
If you do choose to treat the contract as at an end for late delivery under Clause 7.5 or Clause 7.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at firstname.lastname@example.org for a return label or to arrange collection.
A Product will be your responsibility from the time we deliver the Product to the delivery location you specified or you (or a carrier organised by you) collect it from us.
You own a Product once we have received payment in full.
We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a Product to:
deal with technical problems or make minor technical changes;
update the Product to reflect changes in relevant laws and regulatory requirements; or
make changes to the Product as requested by you or notified by us to you (see Clause 6).
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product, we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two (2) months and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.
If you do not pay us for the Products when you are supposed to (see Clause 12.5) and you still do not make payment within one (1) day of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice (see Clause 12.7). We will not charge you for the Products during the period for which they are suspended. As well as suspending the Products we can also charge you interest on your overdue payments (see Clause 12.6).
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
if what you have bought is faulty or misdescribed, you may have a legal right to end the contract or to get the Product repaired or replaced or to get some or all of your money back (see Clause 11);
if you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
if you have just changed your mind about the product, see Clause 8.3;
in all other cases, if we are not at fault and there is no right to change your mind, see Clause 8.5 or Clause 8.6.
If you are ending a contract for a reason set out below the contract will end immediately, we will refund you in full for any Products which have not been provided and you may also be entitled to compensation:
if we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);
if we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
if there is a risk that supply of the products may be significantly delayed because of events outside our control;
if we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two (2) months; or
if you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see Clause 7.2)).
You have a legal right under the Consumer Contracts Regulations 2013 to change your mind within fourteen (14) days and receive a refund.
You have fourteen (14) days to change your mind after the day you receive the Products. However, you cannot change your mind if the Product is perishable or damaged.
You do not have a right to change your mind after sealed Products have been unsealed or any Products have become mixed inseparably with other items.
Even if we are not at fault and you do not have a right to change your mind under Clause 8.3, you can still end the contract before it is completed (i.e. when the Product is delivered and paid for) by giving us notice in writing, provided that you will pay us reasonable compensation for the net costs we will incur as a result of your ending the contract. In such case, the contract will end immediately. We will refund any advance payment you have made for Products which will not be provided to you.
To end the contract with us, please fill in our online return form or post a printed return form to us, or email our customer services at email@example.com.
If you end the contract with us, we will refund you the price you paid for the Products including delivery costs, but we may make the following deductions from the price if you are exercising your right to change your mind:
deductions to reflect any deduction in value of the Products caused by you handling them in a way which would not be permitted in a shop (if we refund you before we are able to inspect the Products and later discover that you have handled them in an unacceptable way, you must pay us the appropriate amount); and deductions to reflect the difference between the least expensive delivery method we offer and the delivery method chosen by you for the Products.
We will make any refunds due to you as soon as possible. Where you are exercising your right to change your mind, if we have offered to collect the Products from you, refund will be made within fourteen (14) days from the day you inform us that you have changed your mind; but if we have not offered to collect them, refund will be made within fourteen (14) days from the day we receive the Products returned (or if earlier, from the day we receive evidence that you have sent the Products back to us).
Return of products upon end of contract
If you end the contract for any reason after Products have been delivered to you, you must return them to us by By getting in touch, where instructions on how to send the items back will be provided. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We will pay the costs of return (or our collection) of the Products only if:
the Products are faulty or misdescribed; or
you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return (or our collection) of the Products.
Our rights to end the contract
We may end the contract for a product at any time by writing to you if:
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, but not limited to, allowing site-visits in reasonable time, providing suitable delivery or installation dates;
you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
you do not make any payment to us when it is due and you still do not make payment within one (1) day of us reminding you that payment is due.
If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
If there is a problem with the product
If you have any questions or complaints about the product, pleaseo email us at firstname.lastname@example.org.
We are under a legal duty to supply Products that are in conformity with this contract. Nothing in these terms will affect your legal rights in relation to the Products, which are summarised below.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example furniture or a laptop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
up to 30 days: if your goods are faulty, then you can get an immediate refund.
up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also Clause 8.3.
If your product is digital content, for example a mobile phone app or a subscription to a music streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
if your digital content is faulty, you're entitled to a repair or a replacement.
if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.
See also Clause 8.3.
If your product is services, for example a support contract for a laptop or tickets to a concert, the Consumer Rights Act 2015 says:
you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
if you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
If you wish to exercise your legal rights to reject Products, you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at email@example.com for a return label or to arrange collection.
Price and payment
The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the correct price for the Product at your order date is less than the price stated to you, we will charge the lower amount; but if it's higher than the price stated to you, we will contact you for your instructions before we accept your order.
We accept payment major credit and debit cards.
You must pay for the Products before we despatch them.
If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
fraud or fraudulent misrepresentation;
breach of your legal rights in relation to the Products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed); and
defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Use of your personal information
Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance for Products not provided.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at Clause 8.3 to a person who has acquired the Product.
This contract is between you and us. Nobody else has any rights under this contract (except someone you pass your guarantee on to). No other person shall have any rights to enforce any of its term.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
These terms are governed by and shall be construed in accordance with the laws of England and Wales.